STORE POLICY
Customer Care
At FTS Apparel, we pride ourselves on providing exceptional customer service. Our goal is to ensure that every customer has a positive shopping experience, both in-store and online. Here are some of the ways we strive to achieve this:
1. Communication: We believe that clear and timely communication is key to excellent customer service. We are committed to responding promptly to customer inquiries, both in-person and online, and to keeping customers informed throughout the purchasing process.
2. Product Knowledge: Our staff is trained to be knowledgeable about the products we sell, so that we can answer any questions customers may have and make informed recommendations based on their needs.
3. Problem Resolution: We understand that issues can arise during the purchasing process, and we are committed to resolving them as quickly and effectively as possible. We encourage customers to bring any concerns to our attention, and we will work with them to find a satisfactory solution.
4. Feedback: We value feedback from our customers, both positive and negative. We use this feedback to improve our products and services, and to ensure that we are meeting the needs of our customers.
5. Community Involvement: We believe that being an active member of our community is important, and we strive to give back through charitable donations and community events.
If you have any questions, concerns, or feedback about our customer care policy, please do not hesitate to contact us. We are committed to providing the best possible shopping experience for our customers.
Privacy & Safety
At FTS Apparel, we value the privacy and safety of our customers. We are committed to protecting the personal information that our customers provide to us, and to creating a safe shopping environment for all.
1. Personal Information: We collect personal information from our customers for the purpose of processing orders and providing customer service. This information is kept confidential and is not shared with third parties, except as necessary for order fulfillment or as required by law. We use industry-standard encryption technology to protect personal information during transmission and storage.
2. Payment Information: We use third-party payment processors to process all payments made through our online store. We do not store credit card or other payment information on our servers.
3. Physical Safety: We take the safety of our customers and employees seriously. We have security measures in place to prevent theft and other crimes, and we regularly review and update these measures to ensure their effectiveness.
4. Online Safety: We take online safety seriously, and we are committed to protecting our customers from online threats such as phishing and malware. We use industry-standard security measures to protect our website and our customers' personal information.
5. Compliance: We comply with all applicable laws and regulations related to privacy and safety, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
If you have any questions or concerns about our privacy and safety policy, please contact us. We are committed to providing a safe and secure shopping experience for all of our customers.
Wholesale Inquiries
At FTS Apparel, we offer wholesale pricing to qualified businesses. Our wholesale program is designed to provide competitive pricing and exceptional service to help our wholesale customers succeed. Here are some of the key elements of our wholesale policy:
1. Eligibility: To qualify for our wholesale program, businesses must provide a valid tax ID number or other proof of business registration. We reserve the right to deny or revoke wholesale status to any business at any time, at our discretion.
2. Pricing: Wholesale pricing is based on the quantity of items ordered. We offer tiered pricing levels based on the total order value, with discounts ranging by printing, blanks, etc..
3. Minimum Order: We require a minimum order of $500 for all wholesale orders. This minimum order amount helps us ensure that we can provide competitive pricing and exceptional service to our wholesale customers.
4. Ordering: Wholesale orders can be placed online or by contacting our wholesale team directly. Payment is due in full at the time of purchase, and we accept all major credit cards and PayPal.
5. Shipping: We offer shipping via a variety of carriers, with shipping costs calculated based on the weight and destination of the order. Wholesale customers are responsible for all shipping costs.
6. Returns: We do not accept returns on wholesale orders, except in the case of defective or damaged merchandise. In such cases, we will provide a replacement or credit for the merchandise.
If you are interested in applying for our wholesale program, please contact our wholesale team at FTSapparelllc@gmail.com. We look forward to working with you to help your business succeed.
Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments